Refund & Cancellation Policy

Last Updated: 01-03-2025

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At Samsthetic, we put in our best efforts to deliver high-quality video editing, photography, and filmmaking services. Since our work is custom and project-based, our refund and cancellation policy is as follows:

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1. Project Cancellation

• Clients may request to cancel a project by providing written notice (email/official message).

• If a project is canceled before work has started, a partial refund (after deducting administrative/consultation fees) may be issued.

• If the project is canceled after work has begun, refunds will not be provided. The client will be liable to pay for the portion of work completed.

2. Advance & Booking Amounts

• All advance payments and booking amounts are non-refundable. These payments secure your project slot and cover initial planning and resource allocation.

3. Refunds

• Refunds will only be issued if Samsthetic is unable to deliver the service due to internal reasons.

• No refunds will be entertained once the final deliverables have been shared with the client.

4. Revisions & Dissatisfaction

• Each project includes a fixed number of revisions as mentioned in the proposal/contract.

• Dissatisfaction with creative style or subjective preferences will not qualify for a refund. Clients are encouraged to communicate clearly during the project to ensure expectations are met.

5. Timeline Delays

• Delays caused by the client (late inputs, feedback, or approvals) will not be grounds for a refund.

• In case of unavoidable delays from our end, we will notify the client and provide an updated timeline.

6. Payment Gateway Charges

• Any transaction fees or charges deducted by the payment gateway (e.g., Razorpay, PayPal, Bank) are non-refundable.

 

7. Contact for Refund Queries

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If you have any questions about our refund & cancellation policy, please reach out to us at:

📧 Email: sam@samsthetic.com